Managing Client Expectations
Finding new clients requires an enormous investment of time, effort and funds, and every great salesperson knows that the secret to success is achieving repeat business. For many businesses, managing client expectations is the single most important factor in ensuring satisfaction and consistent, long-term sales.
Managing expectations requires great communication skills, trust and empathy. It requires you to get to know your clients, anticipate their needs, and guide them through difficult periods. By mastering these skills, you can build rewarding and trusting relationships with clients that value your work and insight.
During this workshop, you will learn the basic skills and principles of managing client expectations, and will work in teams to lay the foundations of your own client satisfaction program that you can use in your own work or business.
Who is this for?
- Project managers
- Account managers
- Entrepreneurs and business owners
- Understand your client's sense of value
- Maintain smoother relationships with clients
- Keep expectations reasonable and reduce pressure
- Improve client satisfaction and perceived value
Duration: 2-3 hours